Booking Information
On receipt of your booking we will send you an automated email detailing your reservation and the amount that will be debited from your account. Your booking will be processed by our dedicated reservations team and you will receive full confirmation vouchers sent to you by email (or fax if you cannot receive emails) within 2 working days. If your booking is within the 2 working days we will process your reservation as a priority booking.
Ticket Collection
Simply present your voucher on arrival at the venue, tour or at the ticket office detailed on your voucher.
What Happens if Your Product is Unavailable?
If your product is unavailable we will contact you within 24 working hours of your order being received to advise you of this and offer any alternatives that are available. (This is mainly applicable to overnight packages and Eurostar - see individual packages for further details)
We require a minimum of 24 working hours prior to your booking date to process your reservation. If you book outside of office hours, we will process your reservation at the earliest possible date.
Remember there are no post and packing charges, because everything is sent by email. Full instructions on where to present your voucher are included in the confirmation email.
Special Note: This information is not applicable to Eurostar packages. Please see individual packages for Eurostar booking procedures.
AOL & Hotmail Customers.
If you have not received your confirmation email
Most of the queries we receive about non-arrival of confirmation emails are from AOL and Hotmail addresses. This is because the confirmation email includes an attachment to the voucher which AOL finds unacceptable. If you have an AOL address, we strongly recommend that you put our Discount Edinburgh.com, Discount London.com and Discount Paris.com to your white list as an acceptable domain and reservations@discount-london.com and info@discount-paris.com to be an authorised email address.